F.A.Q.

Exchange/refund policy

Shipping time frame & carriers

Orders placed by 12 EST usually ship next business day. During this busy holiday season there maybe an additional 1 day delay before your order ships. Weekends and holidays are excluded.

Exclusions include but are not limited to international shipments, haz-mat products, special order items, orders with out-of-stock items, orders needing customer verification for processing, orders for technical inspection or product installation.

Changes to an order after it is submitted and approved for shipment may cause processing delays.

Pyramyd Air works with our shipping partners to provide the best service at the lowest prices. If you have any questions regarding shipping, please contact our customer service department at 888-262-4867.

Warranty period

Unless otherwise noted, all of our air guns (except for airsoft) have a minimum 1-year manufacturer's warranty from the date of purchase. All of our airsoft guns have a 30-day warranty unless otherwise noted.

Service

Airgun repair: We have a complete repair shop, service many brands/models of airguns and are a factory-authorized repair/warranty station for Air Arms, Eun Jin, Evanix, Mendoza and Sam Yang airguns. Our gunsmiths can work on most airguns, and our rates are reasonable. Call us before you send us your rifle or pistol.

10-for-$10 Test and 20-for-$20 Service: Find these services on individual gun pages in the "Service Plans" section, located under the "Recommended Accessories / Ammo" listing. Click the "Add Service/Add to cart" button and follow the prompts.

Shipping charges

Any order $150 and up can be shipped for FREE in the lower 48 states using ground shipping. Shipping charges depend on destination and weight of the items you are buying. To determine shipping, add the items to the shopping cart and click the [Check Out] button. The shipping options (with exact amounts we will charge for shipping) will be displayed on the screen after you fill out the destination ZIP Code. Free shipping may not be combined with a coupon.

Is it safe to buy air guns on your site?

Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet.

What payment methods do you accept?

If you pay with PayPal, you will be charged immediately for your purchase, even if an item is out of stock or backordered.

Social Login

Social Login allows you to log into www.pyramydair.com using your Facebook or other social network user name and password. With Social Login, you don't need to remember another set of credentials and fill out long forms. We take your privacy seriously and protect your data safely and securely. Social Login on this site is provided by our partner, Gigya.

Have a question?

See if it has already been answered in our Blog or ask an industry expert and hear the answer online - Pyramyd Air Waves is on the air!

Are you a BBB member?

Yes we are. Click on the logo below to get BBB information about Pyramyd Air.

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