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Exchange/Refund policy Within 30 days of receipt of your order, you may return any item in new condition along with its original packaging and any accessories for a full product refund. We do not refund any shipping charges. Items that are used, not in original packaging or otherwise not in new, salable condition are subject to a minimum 15 percent (15%) restocking fee. Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund. If you just want to exchange an item, please indicate that in the space available at the bottom of your invoice. All exchanges and refunds will be processed within 2 weeks from the moment we receive all item(s) back. Please write the reason for your return and your phone number in the space available at the bottom of your invoice. Keep a copy of the invoice for your records. Enclose the slip in the carton, wrap the package securely, and send it to the following address: Pyramyd Air 18370 South Miles Rd. Warrensville Heights, Ohio 44128 If you have any questions, please call us at (216) 896-0893 Shipping timeframe Orders placed by 12 noon Eastern ship the SAME day! Weekends and holidays are excluded. Exclusions include but are not limited to international shipments, haz-mat products, special order items, orders with out-of-stock items, orders needing customer verification for processing, orders for technical inspection or product installation. Changes to an order after it is submitted and approved for shipment may cause processing delays. Warranty Period Unless otherwise noted, all of our air guns (except for airsoft) have a minimum 1-year manufacturer's warranty from the date of purchase. All of our airsoft guns have a 30-day warranty unless otherwise noted. Service We have a complete repair shop, service many brands/models of airguns and are a factory-authorized repair/warranty station for Air Arms, Eun Jin, Evanix, Mendoza and Sam Yang airguns. Our gunsmiths can work on most airguns, and our rates are reasonable. Call us before you send us your rifle or pistol. Shipping charges Any order over $149.99 can be shipped for FREE in the continental USA using ground shipping. Shipping charges depend on destination and weight of the items you are buying. To determine shipping, add the items to the shopping cart and click the [Check Out] button. The shipping options (with exact amounts we will charge for shipping) will be displayed on the screen after you fill out the destination ZIP Code. Free shipping may not be combined with a coupon. Is it safe to buy air guns on your site? ABOUT SSL CERTIFICATES Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet. What payment methods do you accept? Have a question? See if it has already been answered in our Blog or ask an industry expert and hear the answer online - Pyramyd Air Waves is on the air! Are you a BBB member? Yes we are. Click on the logo below to get BBB information about Pyramyd Air.