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    Pyramyd Air 30 day money back
    • Warranty period

      One year manufacturer's warranty on most items. Click for details

    • Shipping time frame

      Orders received by 12 EST usually ship next business day. Click for details

    • Exchange/Refund policy

      Return any item in new condition for a refund or exchange. Click for details

    • Service

      Airgun or airsoft gun need fixed? Looking for peace of mind with our 10-for-$10 test or to save time with 20-for-$20 service? Our full service tech and repair shop can help! Click for details

    • Free shipping

      Free ground shipping for orders over $150! Click for details

    • Shipping Restrictions

      Shipping restrictions by location Click for details

    You must be 18 years or older to buy any air gun or air rifle in our store. Airgun Safety Rules.

    F.A.Q.

    Exchange/refund policy

    • Effective November 1, 2014 - our extended return policy is in effect. Holiday purchases can be returned as late as January 17, 2015. Simply return any item in new condition along with its original packaging and any accessories for a full product refund.
    • We do not refund any shipping charges. Items that are pre-owned, not in original packaging or otherwise not in new, salable condition are subject to a minimum 15 percent (15%) restocking fee.
    • Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund.
    • If you just want to exchange an item, please indicate that in the space available at the bottom of your invoice.
    • All exchanges and refunds will be processed within 2 weeks from the moment we receive all item(s) back.
    • Please write the reason for your return and your phone number in the space available at the bottom of your invoice. Keep a copy of the invoice for your records.
    • Enclose the slip in the carton, wrap the package securely, and send it to the following address:
      Pyramyd Air
      5135 Naiman Parkway
      Solon, OH 44139

    • If you have any questions, please call us at 216-896-0893

    Shipping time frame & carriers

    Orders placed by 12 noon Eastern usually ship the SAME business day. Weekends and holidays are excluded. During busy holiday seasons, there may be an additional 1-day delay before your order ships.

    Exclusions include but are not limited to international shipments, haz-mat products, special order items, orders with out-of-stock items, orders needing customer verification for processing, orders for technical inspection or product installation.

    Changes to an order after it is submitted and approved for shipment may cause processing delays.

    Pyramyd Air works with our shipping partners to provide the best service at the lowest prices. If you have any questions regarding shipping, please contact our customer service department at 888-262-4867.

    Warranty period

    Unless otherwise noted, all of our air guns (except for airsoft) have a minimum 1-year manufacturer's warranty from the date of purchase. All of our airsoft guns have a 30-day warranty unless otherwise noted.

    Service

    Airgun repair: We have a complete repair shop, service many brands/models of airguns and are a factory-authorized repair/warranty station for Air Arms, Eun Jin, Evanix, Mendoza and Sam Yang airguns. Our gunsmiths can work on most airguns, and our rates are reasonable. Call us before you send us your rifle or pistol.

    10-for-$10 Test and 20-for-$20 Service: Find these services on individual gun pages in the "Service Plans" section, located under the "Recommended Accessories / Ammo" listing. Click the "Add Service/Add to cart" button and follow the prompts.

    Shipping charges

    Get FREE shipping on qualifying orders. Qualifying orders include:

    • Free ground shipping on any order $150 and up shipped to the contiguous US.
    • Free no-hassle shipping for orders under 10 pounds with an order value greater than $150 but less than $149, to anywhere in the US including P.O. boxes and military APO, FPO and DPO destinations, locations in Alaska, Hawaii and all U.S. territories.

    Shipping charges depend on destination and weight of the items you are buying. To determine shipping, add the items to the shopping cart and click the [Check Out] button. The shipping options (with exact amounts we will charge for shipping) will be displayed on the screen after you fill out the destination ZIP Code. Free shipping may not be combined with a coupon.

    Is it safe to buy air guns on your site?

    Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet.

    What payment methods do you accept?

    PayPal Credit

    If you pay with PayPal, you will be charged immediately for your purchase, even if an item is out of stock or backordered.

    Social Login

    Social Login allows you to log into www.pyramydair.com using your Facebook or other social network user name and password. With Social Login, you don't need to remember another set of credentials and fill out long forms. We take your privacy seriously and protect your data safely and securely. Social Login on this site is provided by our partner, Gigya.

    Have a question?

    See if it has already been answered in our Blog or ask an industry expert and hear the answer online - Pyramyd Air Waves is on the air!

    Are you a BBB member?

    Yes we are. Click on the logo below to get BBB information about Pyramyd Air.

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