F.A.Q.

Important Holiday Shipping Information
If you want your order to arrive by Christmas be sure to order by:

  • Ground - place order by noon EST 12/15
  • 3 Day - place order by noon EST 12/19
  • 2 day - place order by noon EST 12/21
  • Next day air - place order by noon EST 12/22

Do you have an exchange/refund policy?
We want to make your online shopping experience as comfortable as possible and recognize that returns are an important part of the journey. The following return policy applies to items sold & shipped by Pyramyd AIR. Marketplace items will have their own return policy set by the seller, please contact us directly for questions or to return a marketplace item.

  • We will accept returns for new, unused items within 60 days of the date of receipt.
  • Some items (this list is subject to change) such as ammunition, gun powder, mouth calls, special orders, cerakote orders and configurator orders are not eligible for return (if there is a defect please follow the warranty process for a repair).
  • Products cannot be sold as new once they have left our warehouse and are subject to a restocking fee of 20%.
  • Defective items may be returned to us within the first 30 days for a refund or replacement of the same item, after 30 days you will need to follow the warranty process with the manufacturer for all product defects.
  • Alterations often void your warranty, if we find tool marks or other signs that an item has been damaged or altered we reserve the right to refuse the return and will communicate that decision to you and ship the item back to you.
  • Items that you have had repaired by another service center or the manufacturer are no longer able to be returned to us.
  • All returns must have an RMA number. You can request your return authorization.
  • Please write the reason for your return, phone number, and RMA# in the space available at the bottom of your invoice. Keep a copy of the invoice for your records. Enclose the slip in the carton and be sure to package the items securely.
  • If you receive a return label from Pyramyd AIR, please attach it to the box and drop it off at the nearest shipping facility (please check your label for detailed shipping information.)
  • If you are shipping the package without the Pyramyd AIR-provided label, please send it to the following address:
    Pyramyd AIR
    5135 Naiman Parkway
    Solon, OH 44139
  • We process returns within one day of receiving all item(s). Weekends and holidays can extend this timeframe.

What is the shipping timeframe?
Orders placed by noon Eastern usually ship the same business day. Weekends and holidays are excluded. During busy holiday seasons, it might take an additional 1-2 days before your order ships.

Exclusions include but are not limited to international shipments, haz-mat products, special order items, orders with out-of-stock items, orders needing customer verification for processing, orders for technical inspection or product installation.

Changes to an order after it is submitted and approved for shipment may cause processing delays.

Pyramyd AIR works with our shipping partners to provide the best service at the lowest prices. If you have any questions about shipping, please contact our customer service department at 888-262-4867.

What is the warranty period?
Unless otherwise noted, all of our air guns have a minimum 1-year manufacturer's warranty from the date of purchase, and airsoft guns have a 60-day warranty.

What repair services do you offer?
Air gun repair: We have a complete repair shop, service many brands/models of air guns, and are a factory-authorized repair/warranty station for Air Arms, Air Venturi, Anschutz, Beeman, Benjamin, Crosman, Diana, Eun Jin, Evanix, Feinwerkbau, IZH-Baikal, Norica, Sam Yang, Seneca, and Weihrauch air guns. Call us before you send us your rifle or pistol. For all repairs, please call 888-262-4867 to get the information you need to set up your repair. Our turnaround times are 4 - 6 weeks. Please note that air guns over $400 retail value or air guns that are no longer in production, sent in for repair without a hard case will be subject to a $29.99 charge for a hard case to ensure the safe return of your air gun.

Learn more about our expert services.

What shipping charges can I expect?
Get FREE shipping on qualifying orders:

  • Free ground shipping on any order $150 and up with items sold & shipped by Pyramyd AIR with a shipping address in the contiguous US including P.O. boxes and military APO, FPO and DPO destinations, excluding locations in Alaska, Hawaii and all U.S. territories. Delivery to Point Roberts, WA is routed through Canada. Item restrictions may apply which will result in order cancellation. Only items with Canadian flag icons are able to be shipped to this location

Shipping charges depend on destination and item weight. To determine shipping, add the items to the shopping cart and click the Check Out button. The shipping options (with exact shipping charges) will be displayed on the screen after you fill out the destination ZIP Code.

Is it safe to buy air guns on your site?
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet.

What payment methods do you accept?
Our payment methods available are:
Credit Cards, Check, Money Orders, PayPal, Pyramyd AIR Gift Cards, Affirm, and Wire Transfer.

If you pay with PayPal, you will be charged immediately for your purchase, even if an item is out of stock or backordered.

What are the exchange rates for international orders?
When placing your order, the total is displayed in US Dollars. The final billing price, in your local currency, is determined by the credit card company or financial institution you use to pay for your order.

Are there any shipping restrictions?
It's up to YOU to know the laws in your state, county and city and to fully comply with them. The following are examples of some state and local restrictions governing various products. This list shows products that are prohibited in the locations indicated. When criteria must be met for ownership, those are also listed.

All airsoft guns must have at least a 1/4-inch blaze orange muzzle or an orange flash hider. U.S. federal law requires that all airsoft guns are sold with this marking to avoid the guns being mistaken for firearms. Air guns (guns that shoot pellets or steel BBs) do not have an orange muzzle, nor are they required to have one by the U.S. federal government or any state, county or municipal government ordinance.

If you live in a state or city where air guns are treated as firearms feel free to take advantage of our FFL special program outlined below.

  1. Contact us 30 days after the delivery of your air gun (888-262-4867 or support@pyramydair.com) to participate in our 50% FFL Coupon program. You will need your order number, the email address used to place the order and a copy of the FFL transfer receipt (and a credit card receipt if the transfer is handwritten).
  2. Once we have confirmed it has been 30 days since delivery and the air gun has not been returned, you will receive reimbursement in the form of a coupon code for one time use. We will reimburse you 50% of the FFL transfer fee up to $20. The coupon code will expire 90 days after issuance.

Alaska
  • CO2
  • Firearms ammo
  • PCP Air guns that have pressurized chambers
  • *PCP must be degassed prior to shipping
California
  • Firearms ammo
  • Automatic Knives with blade length greater than 2"
  • Firearms magazines greater than 10 round capacity
  • Marin, Napa, Ventura, and Yolo counties
  • Blowguns, blowgun bolts & darts
  • Machetes
Colorado
  • Machetes
  • Firearms magazines greater than 15 round capacity
Boulder
  • Firearms magazines greater than 10 round capacity
Connecticut
  • Machetes
  • Automatic Knives
  • Firearms magazines greater than 10 round capacity
  • Firearms ammo
Delaware
  • Machetes
  • Automatic Knives
  • Firearms magazine greater than 17 round capacity
DOVER
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Wilmington
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Florida
St. Augustine
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Hawaii
  • CO2
  • Automatic Knives
  • Firearm Handgun magazine greater than 10 round capacity
  • Firearms ammo
  • PCP Air guns that have pressurized chambers
  • *PCP must be degassed prior to shipping
Illinois
Effective July 13, 2012: There is no velocity limit on air guns below .18 caliber, and air guns are no longer considered firearms by the state. Air guns over .18 caliber must still have a velocity of less than 700 fps.

  • Air gun w/ velocity of 701fps, which is a greater caliber size than .180
  • Excludes .177 caliber (any velocity can ship)
  • Firearms ammo
  • Automatic knives can only ship to FOID card carriers
  • Firearm Rifle magazine greater than 10 round capacity
  • Firearm Handgun magazine greater than 15 round capacity
Aurora
  • Foregrips
Chicago
  • Air guns
  • Airsoft guns
  • Blank guns
  • Blank gun ammo
Cook County
  • Foregrips
Niles
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Washington
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Indiana
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Massachusetts
  • Slingshots
  • Blowguns and blowgun bolts & darts
  • Pepperballs
  • Automatic knives with a blade length greater than 1.5"
  • Firearms ammo
  • Firearm magazine greater than 10 round capacity
Michigan
Richmond
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Minnesota
  • Automatic Knives
Duluth
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
New Jersey
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
  • Silencers, baffles, mufflers or suppressors...internal, removable or non-removable (does not include fake suppressors)
  • Firearms ammo
  • Firearms magazine greater than 10 round capacity
  • Automatic Knives
  • Air guns, not including airsoft.
  • Air guns or BB guns that have larger than a 10 round magazine
  • Restriction also applies to FFL dealers
  • Guns that have silencers or baffles (either internal or external) that will silence, muffle or in any way reduce the report (sound) of an air gun.
  • Brand Specific Restrictions
  • This list is only a FEW examples and is not all-inclusive
  • AIR ARMS: TX200MKIII / TX200HC / ProSport / EV2 / S400 FAC Carbine / S410 Carbine Sidelever TH / S410 Sidelever / S410 Sidelever TH / S410 Sidelever Carbine/ All S500 and S510 models
  • AIRFORCE: Condor SS, Talon SS, and Airforce End Cap
  • BEEMAN: HW100
  • BENJAMIN: Marauder Rifle and Pistol / Trail Series / Rogue
  • EVANIX: All models
  • FALCON: Prairie Series
  • GAMO: Whisper series, Bone Collector, Silent Cat
  • STOEGER: X20 Suppressor
  • Pellet guns & BB guns: Residents can buy them from us through a designated local gun store after acquiring the appropriate firearm permit (air guns are considered firearms per NJ state law: Title 2C:39-1).
    Your local gun store must fax a copy of their FFL to Pyramyd AIR in order for us to ship the gun you ordered.
    [Airsoft guns may be restricted by some local laws. It is up to you to determine if airsoft guns may be owned/possessed/used without special permits in their locale.]
New Mexico
  • Automatic Knives
New York
  • Firearms ammo
  • Firearms magazine greater than 10 round capacity
  • Wrist-braced slingshots
New York City & it's 5 boroughs: Manhattan, Brooklyn, Bronx, Queens & Staten Island
(incl. ZIP Codes 100xx-104xx, 111xx, 112xx-114xx & 116xx):
  • Air guns
  • Airsoft guns
  • BB guns
  • Blank guns
  • Blank gun ammo
  • Blowguns
  • Blowgun bolts & darts
  • Crossbows
  • Lasers
  • Locking folding knives with blades longer than 4 inches
  • Longbows
North Carolina
  • Blank guns
  • Blank gun ammo
Morehead
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Pennsylvania
Philadelphia
  • Air guns
  • Airsoft guns
  • BB guns
  • Blowguns
  • Blowgun bolts & darts
  • Crossbows
  • Longbows
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Puerto Rico
  • Blank guns
  • Blank gun ammo
Rhode Island
  • Blank guns
  • Blank gun ammo
  • Firearms magazine greater than 10 round capacity
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
South Dakota
Rapid City
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Tennessee
Knoxville
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Utah
Salt Lake County
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Vermont
  • Firearm Handgun magazine greater than 15 round capacity
Virginia
  • Blank guns
  • Blank gun ammo
  • Firearm magazine greater than 20 round capacity
Falls Church
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Washington
  • Automatic Knives
  • Firearm magazine greater than 10 round capacity
Washington, D.C.
  • Air guns
  • Airsoft guns
  • BB guns
West Virginia
Bluefield
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Wisconsin
Madison
  • Foregrips
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Buy With Confidence
Free Shipping

Get FREE shipping on qualifying orders! Any order $150+ with a shipping address in the contiguous US will receive the option for free ground shipping on items sold & shipped by Pyramyd AIR during checkout. Certain restrictions apply.

Free shipping may not be combined with a coupon unless stated otherwise.

View Shipping Info

Shipping Time Frame
We work hard to get all orders placed by 12 pm EST out the door within 24 hours on weekdays because we know how excited you are to receive your order. Weekends and holiday shipping times will vary.

During busy holidays, we step our efforts to ship all orders as fast as possible, but you may experience an additional 1-2 day delay before your order ships. This may also happen if you change your order during processing.

View Shipping Times
Shipping Restrictions
It's important to know that due to state and local laws, there are certain restrictions for various products. It's up to you to research and comply with the laws in your state, county, and city. If you live in a state or city where air guns are treated as firearms you may be able to take advantage of our FFL special program.

U.S. federal law requires that all airsoft guns are sold with a 1/4-inch blaze orange muzzle or an orange flash hider to avoid the guns being mistaken for firearms.

View Shipping Restrictions
Expert Service and Repair
Get the most out of your equipment when you work with the expert technicians at Pyramyd AIR. With over 25 years of combined experience, we offer a range of comprehensive in-house services tailored to kickstart your next adventure.

If you're picking up a new air gun, our team can test and tune the equipment before it leaves the warehouse. We can even set up an optic or other equipment so you can get out shooting without the hassle. For bowhunters, our certified master bow technicians provide services such as assembly, optics zeroing, and full equipment setup, which can maximize the potential of your purchase.

By leveraging our expertise and precision, we ensure that your equipment is finely tuned to meet your specific needs and get you ready for your outdoor pursuits. So look out for our services when shopping for something new, and let our experts help you get the most from your outdoor adventures.

View Service Info
Warranty Info
Shop and purchase with confidence knowing that all of our air guns (except airsoft) are protected by a minimum 1-year manufacturer's warranty from the date of purchase unless otherwise noted on the product page.

A warranty is provided by each manufacturer to ensure that your product is free of defect in both materials and workmanship.

View Warranty Details
Exchanges / Refunds
Didn't get what you wanted or have a problem? We understand that sometimes things aren't right and our team is serious about resolving these issues quickly. We can often help you fix small to medium issues over the phone or email.

If you need to return an item please read our return policy.

Learn About Returns

Get FREE shipping on qualifying orders! Any order $150+ with a shipping address in the contiguous US will receive the option for free ground shipping on items sold & shipped by Pyramyd AIR during checkout. Certain restrictions apply.

Free shipping may not be combined with a coupon unless stated otherwise.

View Shipping Info

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