Do you have an exchange/refund policy?
What is the shipping timeframe?
Orders placed by noon Eastern usually ship the NEXT business day. Weekends and holidays are excluded. During busy holiday seasons, it might take an additional 1-2 days before your order ships.
Exclusions include but are not limited to international shipments, haz-mat products, special order items, orders with out-of-stock items, orders needing customer verification for processing, orders for technical inspection or product installation.
Changes to an order after it is submitted and approved for shipment may cause processing delays.
Pyramyd Air works with our shipping partners to provide the best service at the lowest prices. If you have any questions about shipping, please contact our customer service department at 888-262-4867.
What is the warranty period?
Unless otherwise noted, all of our airguns have a minimum 1-year manufacturer's warranty from the date of purchase, and airsoft guns have a 60-day warranty.
What services do you offer?
Airgun repair: We have a complete repair shop, service many brands/models of airguns, and are a factory-authorized repair/warranty station for Air Arms, Air Venturi, Anschutz, Beeman, Benjamin, Crosman, Diana, Eun Jin, Evanix, Feinwerkbau, IZH-Baikal, Norica, Sam Yang, Seneca, and Weihrauch airguns. Call us before you send us your rifle or pistol. For all repairs, please call 888-262-4867 to get the information you need to set up your repair. Our turnaround times are 4 - 6 weeks. Please note that airguns over $400 retail value or airguns that are no longer in production, sent in for repair without a hard case will be subject to a $29.99 charge for a hard case to ensure the safe return of your airgun.
10-for-$10 Test and 20-for-$20 Service: Find these services on individual gun pages in the "Service Plans" section, located under the "Recommended Accessories / Ammo" listing. Click the "Add Service/Add to cart" button and follow the prompts.
What shipping charges can I expect?
Get FREE shipping on qualifying orders:
Shipping charges depend on destination and item weight. To determine shipping, add the items to the shopping cart and click the Check Out button. The shipping options (with exact shipping charges) will be displayed on the screen after you fill out the destination ZIP Code.
Is it safe to buy air guns on your site?
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet.
What payment methods do you accept?
Our payment methods available are:
Credit Cards, Check, Money Orders, PayPal, Pyramyd Air Gift Cards, Affirm, and Wire Transfer.
If you pay with PayPal, you will be charged immediately for your purchase, even if an item is out of stock or backordered.
What are the exchange rates for international orders?
When placing your order, the total is displayed in US Dollars. The final billing price, in your local currency, is determined by the credit card company or financial institution you use to pay for your order.
Are there any shipping restrictions?
It's up to YOU to know the laws in your state, county and city and to fully comply with them. The following are examples of some state and local restrictions governing various products. This list shows products that are prohibited in the locations indicated. When criteria must be met for ownership, those are also listed.
All airsoft guns must have at least a 1/4-inch blaze orange muzzle or an orange flash hider. U.S. federal law requires that all airsoft guns are sold with this marking to avoid the guns being mistaken for firearms. Airguns (guns that shoot pellets or steel BBs) do not have an orange muzzle, nor are they required to have one by the U.S. federal government or any state, county or municipal government ordinance.
If you live in a state or city where air guns are treated as firearms feel free to take advantage of our FFL special program outlined below.
|Effective July 13, 2012: There is no velocity limit on airguns below .18 caliber, and airguns are no longer considered firearms by the state. Airguns over .18 caliber must still have a velocity of less than 700 fps.|
|New York City & it's 5 boroughs: Manhattan, Brooklyn, Bronx, Queens & Staten Island|
(incl. ZIP Codes 100xx-104xx, 111xx, 112xx-114xx & 116xx):
|Salt Lake County|
Get FREE shipping on qualifying orders!
Any order $150+ with a shipping address in the contiguous US
will receive the option for free ground shipping on items sold & shipped by Pyramyd Air during checkout.
Certain restrictions apply.
Free shipping may not be combined with a coupon unless stated otherwise.
View Shipping Info
We work hard to get all orders placed by 12 pm EST out the door within 24 hours on weekdays
because we know how excited you are to receive your order.
Weekends and holiday shipping times will vary.
During busy holidays, we step our efforts to ship all orders as fast as possible, but you may experience an additional 1-2 day delay before your order ships. This may also happen if you change your order during processing.
View Shipping Times
It's important to know that due to state and local laws, there are certain restrictions for various products.
It's up to you to research and comply with the laws in your state, county, and city.
If you live in a state or city where air guns are treated as firearms you may be able to take advantage of our FFL special program.
U.S. federal law requires that all airsoft guns are sold with a 1/4-inch blaze orange muzzle or an orange flash hider to avoid the guns being mistaken for firearms.
View Shipping Restrictions
We have a team of expert technicians and a complete repair shop that are able to service a large variety of brands/models of airguns.
Additionally, we are a factory-authorized repair/warranty station for popular brands such as
Air Arms, Air Venturi, Crosman, Diana, Seneca, and Weihrauch airguns.
Our experts also offer exclusive 10-for-$10 Test and 20-for-$20 Service, which evaluates your air gun prior to leaving our warehouse. You'll be able to add these services as you place your order.
View Service Info
Shop and purchase with confidence knowing that all of our air guns (except airsoft) are protected
by a minimum 1-year manufacturer's warranty from the date of purchase unless otherwise noted on the product page.
A warranty is provided by each manufacturer to ensure that your product is free of defect in both materials and workmanship.
View Warranty Details
Didn't get what you wanted or have a problem? We've got you covered! Return any item in new, unopened condition along with its original packaging and any accessories that might have come with your product and receive a refund within 60 days of purchase.
Our customer service team can help determine the best course of action and provide you with some options in the event you're interested in a return.
Learn About Returns
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Airgun safety is no accident. You must be 18 years or older to buy any air gun or air rifle in our store.
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