Date: 19/10/2021 13:42
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F.A.Q.

How are you responding to COVID-19?
We are taking measures to protect our staff and our customers in partnership with the global containment effort to combat COVID-19.

  • Non-essential office staff are working remotely to reduce the amount of people in our building
  • For employees that must physically be at work, we have redistributed work stations, ensuring safe distances at all time to minimize individuals' exposure
  • Employees are required to wear masks while at work in the facility
  • We have stressed the importance of rigorous hygiene/hand washing to all employees and added additional hand sanitizing stations across our facility
  • Our custodial staff have updated cleaning requirements as recommended by the CDC
  • Monitor CDC guidelines and recommendations on shipping packages

Do you have a exchange/refund policy?

  • You may return any item in new (unused) condition with its original packaging and any accessories for a full product refund within 60 days of purchase
  • Shipping charges are not refundable unless the item received was defective. Items not in the original packaging or otherwise not in new, salable condition are subject to a minimum 20% restocking fee
  • Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund
  • All returns must have an RMA# (Return Merchandise Authorization number). To request an RMA, please click this link, select the "Return a Product" tab, and fill out the form completely. When finished, hit Send, and the request will be emailed to Pyramyd Air Returns. We will issue you an RMA# once the authorization is approved
  • Please write the reason for your return, phone number, and RMA# in the space available at the bottom of your invoice. Keep a copy of the invoice for your records
  • Enclose the slip in the carton and be sure to package the items securely
  • If you have received a return label from Pyramyd Air, please attach it to the box and drop it off at the nearest UPS facility
  • If you are shipping the package without the Pyramyd Air-provided label, please send it to the following address:
    Pyramyd Air
    5135 Naiman Parkway
    Solon, OH 44139
  • All exchanges and refunds will be processed within 2 weeks from the moment we receive all item(s)
  • If you have any questions, please call us at 888-262-4867

What is the shipping timeframe?
Orders placed by noon Eastern usually ship the NEXT business day. Weekends and holidays are excluded. During busy holiday seasons, it might take an additional 1-2 days before your order ships.

Exclusions include but are not limited to international shipments, haz-mat products, special order items, orders with out-of-stock items, orders needing customer verification for processing, orders for technical inspection or product installation.

Changes to an order after it is submitted and approved for shipment may cause processing delays.

Pyramyd Air works with our shipping partners to provide the best service at the lowest prices. If you have any questions about shipping, please contact our customer service department at 888-262-4867.

What is the warranty period?
Unless otherwise noted, all of our airguns have a minimum 1-year manufacturer's warranty from the date of purchase, and airsoft guns have a 60-day warranty.

What services do you offer?
Airgun repair: We have a complete repair shop, service many brands/models of airguns, and are a factory-authorized repair/warranty station for Air Arms, Air Venturi, Anschutz, Beeman, Benjamin, Crosman, Diana, Eun Jin, Evanix, Feinwerkbau, IZH-Baikal, Norica, Sam Yang, Seneca, and Weihrauch airguns. Call us before you send us your rifle or pistol. For all repairs, please call 888-262-4867 to get the information you need to set up your repair. Our turnaround times are 4 - 6 weeks. Please note that airguns over $400 retail value or airguns that are no longer in production, sent in for repair without a hard case will be subject to a $29.99 charge for a hard case to ensure the safe return of your airgun.

10-for-$10 Test and 20-for-$20 Service: Find these services on individual gun pages in the "Service Plans" section, located under the "Recommended Accessories / Ammo" listing. Click the "Add Service/Add to cart" button and follow the prompts.

What shipping charges can I expect?
Get FREE shipping on qualifying orders:

  • Free ground shipping on any order $150 and up shipped to the contiguous US including P.O. boxes and military APO, FPO and DPO destinations, excluding locations in Alaska, Hawaii and all U.S. territories. Delivery to Point Roberts, WA is routed through Canada. Item restrictions may apply which will result in order cancellation. Only items with Canadian flag icons are able to be shipped to this location

Shipping charges depend on destination and item weight. To determine shipping, add the items to the shopping cart and click the Check Out button. The shipping options (with exact shipping charges) will be displayed on the screen after you fill out the destination ZIP Code. Free shipping may not be combined with a coupon.

Is it safe to buy air guns on your site?
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, credit card number, name and address so it cannot be read as the information travels over the Internet.

What payment methods do you accept?
Our payment methods available are:
Credit Cards, Check, Money Orders, PayPal, Pyramyd Air Gift Cards, Affirm, and Wire Transfer.

If you pay with PayPal, you will be charged immediately for your purchase, even if an item is out of stock or backordered.

What are the exchange rates for international orders?
When placing your order, the total is displayed in US Dollars. The final billing price, in your local currency, is determined by the credit card company or financial institution you use to pay for your order.

Are you a BBB member?
Yes we are. Visit the BBB website for more information and see our rating.

Are there any shipping restrictions?
It's up to YOU to know the laws in your state, county and city and to fully comply with them. The following are examples of some state and local restrictions governing various products. This list shows products that are prohibited in the locations indicated. When criteria must be met for ownership, those are also listed.

All airsoft guns must have at least a 1/4-inch blaze orange muzzle or an orange flash hider. U.S. federal law requires that all airsoft guns are sold with this marking to avoid the guns being mistaken for firearms. Airguns (guns that shoot pellets or steel BBs) do not have an orange muzzle, nor are they required to have one by the U.S. federal government or any state, county or municipal government ordinance.

    If you live in a state or city where air guns are treated as firearms feel free to take advantage of our FFL special program outlined below.

  1. Contact us 30 days after the delivery of your airgun (888-262-4867 or [email protected]) to participate in our 50% FFL Coupon program. You will need your order number, the email address used to place the order and a copy of the FFL transfer receipt (and a credit card receipt if the transfer is handwritten).
  2. Once we have confirmed it has been 30 days since delivery and the airgun has not been returned, you will receive reimbursement in the form of a coupon code for one time use. We will reimburse you 50% of the FFL transfer fee up to $20. The coupon code will expire 90 days after issuance.

California
  • Blowguns
  • Blowgun bolts & darts
  • Airsoft guns unless they follow CA SB199 requirements
Delaware
Wilmington
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Florida
St. Augustine
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Illinois
Effective July 13, 2012: There is no velocity limit on airguns below .18 caliber, and airguns are no longer considered firearms by the state. Airguns over .18 caliber must still have a velocity of less than 700 fps.

Aurora
  • Foregrips
Chicago
  • Airguns
  • Airsoft guns
  • Blank guns
  • Blank gun ammo
Cook County
  • Foregrips
Niles
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Washington
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Indiana
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Massachusetts
  • Blowguns
  • Blowgun bolts & darts
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Michigan
Richmond
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Minnesota
Duluth
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
New Jersey
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
  • Silencers, baffles, mufflers or suppressors...internal, removable or non-removable (does not include fake suppressors)
  • Pellet guns & BB guns: Residents can buy them from us through a designated local gun store after acquiring the appropriate firearm permit (airguns are considered firearms per NJ state law: Title 2C:39-1).
    Your local gun store must fax a copy of their FFL to Pyramyd Air in order for us to ship the gun you ordered.
    [Airsoft guns may be restricted by some local laws. It is up to you to determine if airsoft guns may be owned/possessed/used without special permits in their locale.]
New York
  • Wrist-braced slingshots
New York City & it's 5 boroughs: Manhattan, Brooklyn, Bronx, Queens & Staten Island
(incl. ZIP Codes 100xx-104xx, 111xx, 112xx-114xx & 116xx):
  • Airguns
  • Airsoft guns
  • BB guns
  • Blank guns
  • Blank gun ammo
  • Blowguns
  • Blowgun bolts & darts
  • Crossbows
  • Lasers
  • Locking folding knives with blades longer than 4 inches
  • Longbows
North Carolina
  • Blank guns
  • Blank gun ammo
Morehead
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Pennsylvania
Philadelphia
  • Airguns
  • Airsoft guns
  • BB guns
  • Blowguns
  • Blowgun bolts & darts
  • Crossbows
  • Longbows
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Puerto Rico
  • Blank guns
  • Blank gun ammo
Rhode Island
  • Blank guns
  • Blank gun ammo
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
South Dakota
Rapid City
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Tennessee
Knoxville
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Utah
Salt Lake County
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Virginia
  • Blank guns
  • Blank gun ammo
Falls Church
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Washington, D.C.
  • Airguns
  • Airsoft guns
  • BB guns
West Virginia
Bluefield
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories
Wisconsin
Madison
  • Foregrips
  • Slingshots
  • Slingshot ammo
  • Slingshot accessories

Buy with confidence

Get FREE shipping on qualifying orders! Any order $150+ with a shipping address in the contiguous US will receive the option for free ground shipping during checkout. Certain restrictions apply.

Free shipping may not be combined with a coupon unless stated otherwise.

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