Gift Cards Frequently Asked Questions

• What is a Pyramyd Air eGift card?
• How do I order a gift card?
• When will the gift card arrive?
• Can I send an e-card with an e-mail gift card?
• Help! My eGift Card order didn't arrive.

• How do I use my gift card?
• I'm having trouble using my gift card to place an order. What am I doing wrong?
• What happens to the rest of my gift card if I don't use it all at once?

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What is a Pyramyd Air eGift Card?

PyramydAir.com gift cards can be used to buy any item sold on PyramydAir.com. You can buy gift cards for any amount between $5.00 and $1,000.00, and print your gift cards from home or send them by e-mail or physical mail anywhere in the world.


How do I order a gift card?

If you'd like to purchase a Pyramyd Air eGift Card while shopping for other items, you can add gift cards of selected dollar values to your Shopping Cart. Simply search for "Gift Card" in the Search field at the top of any page, click on the gift card offer you'd like to buy, and click the Add to Shopping Cart button.

• Paying for gift cards in your Shopping Cart: As with other gift card purchase options on PyramydAir.com, you cannot use Pyramyd Air gift cards to purchase new gift cards. When a gift card is in your Shopping Cart along with other items you wish to buy, any existing gift card balance on Your Account will only be applied to the purchase of eligible items and not to the gift card.
  
  You will need to provide a credit card, debit card, or other valid payment method to pay for the order if you have gift cards in your shopping cart. If you have trouble applying a gift card balance to an order, please try removing the gift cards you wish to buy from the order and purchase them seperately with a valid payment method.
  
  
• Available shipping options: When you order gift cards through the shopping cart, Standard Shipping is free since we are not really mailing the card to you, but rather are going to email it.

When will the eGift Card arrive?
• E-mail gift cards: Generally arrive within 24 hours of being ordered. Currently, you cannot send an e-card with your gift card or schedule delivery for a future date.
  
  
• Gift Card Ready e-mail: When your gift card is available for printing, we'll send you an e-mail to let you know it is ready. The e-mail contains a JPG image of the card ready for printing.
  
  

Can I send an e-card with an e-mail gift card?

At the moment you cannot send a personalized message with your e-mail gift card. Also, you cannot schedule delivery of gift cards for a future date. E-mail gift cards are usually delivered within 24 hours after your order is placed.


An eGift card e-mail did not arrive. How do I resend it?

Some e-mail providers give users the option of blocking certain senders. If our email with the eGiftCard gets blocked you can always attempt to resend it.
Please email us:sales@pyramydair.com and provide:
Giver last name
Recepient last name
Giver's email address
Gift card number
We'll contact you by e-mail once we have canceled the original gift card and issued a new one.


How do I use my gift card?

First, locate your eGift Card number on the e-mail or paper gift card you received.

If you're placing an order through the Shopping Cart: Enter the code on the order form and click "Apply":


I accidentally deleted my gift card, can you send me another one?

Please contact us with the following information:

• order number (if possible)
• giver's name and recipient's name
• e-mail address to which the gift card was sent

We'll contact you by e-mail once we have canceled the original gift card and issued a new one.

I'm having trouble using my gift card to place an order. What am I doing wrong?

Are you receiving an error message that says the gift card has already been redeemed?

If this isn't the problem please contact our customer service: support@pyramydair.com.

What happens to the rest of my gift card if I don't use it all at once?
Once you've entered the gift card number on our site during the checkout, we'll keep the balance in your account for use on future purchases.