Today reader Ian McKee, whose blog name is 45Bravo, tells us about his experience of filing a warranty claim with Leapers for a UTG riflescope.
If you’d like to write a guest post for this blog, please email me at email@example.com.
Take it away, Ian.
How difficult is it to file a warranty claim with Leapers?
by Ian McKee
The UTG 4-16x56mm scope with a 30mm tube.
Several years ago, I acquired a UTG Accushot 4-16×56 on a used airgun I had bought. You can see one like it above. I liked the scope, and used it for years but on a different rifle.
Once it was on the new rifle, I had no need to adjust anything other than the magnification or the side parallax adjustment as it was mounted on a hunting rifle. As a pair, they were always ready to go and zeroed.
I loaned the rifle to a friend for a couple of years to get him into PCP’s. We were at the range when he returned it, so I put a few shots through it to verify zero, and then put it in the case and put it in the closet when I got home.
Fast forward a few years and I am now writing about and testing guns. When I needed a scope for one I dug the rifle out of the closet, removed the scope, and mounted it on my .357 Airforce Texan. I only had to adjust the windage to achieve a 50 yard zero.
I let a friend borrow the Texan to make a video for his YouTube channel. While he was trying some different ammo at longer ranges, he found the elevation adjustment was wonky. I pulled another scope from a different rifle and he continued his review.
I like Leapers/UTG scopes on my hunting guns, they have a clean uncluttered reticle, side focus, an illuminated reticle and they are well made.
I decided I would try to return the scope even though I was not the original owner. I checked their web page, and did not see any reference to the warranty being for the original purchaser only. So, I sent an email, describing what the problem was with the scope and asking for their assistance in getting it repaired or replaced.
The next morning I received an email from one of their representatives, Jesse Truan, asking for more details. He asked me to follow some troubleshooting steps. I knew this was to make sure the problem was not user error, but he delicately avoided implying that could be the problem.
It was at this time I decided this was going to become a guest blog regardless of the outcome.
The troubleshooting steps were simply to make sure the locking rings were unlocked, and making sure the adjustments were not at the end of their travel in either direction by trying to center the reticle.
Side note here: You have to remember, the company has to deal with owners who may have very limited experience with guns, either air or firearms. They may buy a scope because th
ey like the looks of it, and then pay the gunshop to mount it and “zero” it for them by laser-bore sighting it. And then they head to the woods without actually checking the zero.
I followed Jesse’s troubleshooting steps and responded by email that the elevation adjustment would make about a half turn, then get really tight for half a turn, then repeat the same problem over and over.
He said they would take a look and see if it could be repaired. He included an RMA number (return merchandise authorization) and the address to send it to. I sent the scope to them, and had a response back within two days after they had received the scope.
They agreed that there was a problem, and it was non repairable. As that model optic is no longer in production, they offered me full retail price credit towards a new optic or any Leapers/UTG equipment.
I shopped through their catalog and decided on a compact UTG Accushot 4-16×44 and a set of their UTG quick release rings. (Like I said, I like the Accushot scopes on hunting rifles.)
The 4-16×44 compact scope is much smaller and a good fit for the Texan.
A few days later, the scope arrived, the scope I had chosen came bundled with a set of their Max Strength rings, and in the box were also the quick release Max Strength rings I had requested.
UTG Max Strength quick detachable rings.
Other than the initial online questionnaire, there were no questions about having a sales receipt, was I the original purchaser, or anything. The process was smooth, easy and professional.
I had met the owner of Leapers David Ding, some of his family and staff while at the 2023 Pyramyd AIR cup. They are some really good people. He was surprised to see I was using one of his UTG Accushot 3-12×44 scopes for the Gunslynger competition. It was the best tool for the job at hand.
I contacted him before writing this report to clarify that the warranty applies to authentic UTG scopes, and is not limited to the original owners.
This was the second optic in my life I had ever tried to return for repair or replacement, the first one was a Leopold scope used on a firearm, and the return was denied as I could not produce a sales receipt (the scope was a gift.)
I have several UTG scopes, a few of their soft rifle cases, one of their range bags, and many of their rail adapters or risers. I have been pleased with everything I have ever bought from them. No I am not sponsored by them, if I got it new, I bought it.
Leapers/UTG will continue to get my business. They are nice people whose products give great value for the money spent. I look forward to seeing what new offerings they have at SHOT SHOW 2024.
Shoot safe, have FUN!